Siebel CRM

Account to Customer

The Account to Customer Standard Integration uses synchronous BAPI communication as well as SAP's ALE communication services to create and update SAP customer information from Siebel Accounts. Using Siebel views you can enter SAP customer information directly into the Siebel application, including customer sales area specific data.

Customer to Account

The Customer to Account Standard Integration uses SAP's ALE communication services to accept SAP Customer IDOCs and transform them into Siebel Accounts. This provides not only the initial load of data between SAP and Siebel applications, but also the periodic high volume synchronization of data.

Material to Product

The Material to Product Standard Integration uses ALE to accept Material IDOCs from SAP R/3 and transform them into Siebel Products. Also transformed are product division and organizational information. The Material to Product standard integration can provide an initial load of data from SAP to the Siebel application, as well as support periodic high volume synchronization of data.

Siebel PriceList/Discount Matrix Table

The SAP Pricing to Siebel PriceList integration uses the tRFC BAPI receiver to accept IDOCs from SAP R/3.

Account Order History

Use this to view and import sales orders for a given account or organization from SAP into a Siebel application in real time. Imported sales orders are also updated automatically with the latest SAP data.

Siebel Sales Order to SAP Sales Order

Use this to create sales orders within Siebel applications and submit those sales orders to SAP. A real-time synchronous BAPI interface provides an immediate response from SAP upon the submission of the sales order. SAP checks both credit and product availability. Pricing may be done by either SAP or Siebel applications. The status of these sales orders may be obtained in real time or in the background after they are created.

Sales Order Updates

The Sales Order Updates standard integration automatically updates the Sales Order in the Siebel database when it changes in SAP. This integration uses SAP's ALE interface, which allow SAP to trigger the status update by sending a sales order change IDOC message to the Siebel applications.

Quote to Sales Order

Use this process to create Siebel and SAP orders from a single quote. Siebel quotes are first converted to a Siebel order. The Siebel order can then be submitted to SAP. A real-time synchronous BAPI interface provides an immediate response from SAP upon the submission of the sales order. SAP checks both credit and product availability. Pricing may be done by either SAP or Siebel applications.