Siebel Tutorials

SAP Siebel Integration

Siebel CRM

Written by Accufflovaf Friday, 04 March 2011 12:22

Standard Integrations for the Siebel Connector for SAP R/3

The Siebel Connector for SAP R/3 includes prebuilt standard integrations, which may be used as-is, or tailored to meet specific SAP interface business requirements. These standard integrations include Siebel screens, views, applets, workflows, Business Services, and Business Service data maps. Together these elements provide a link between Siebel Business applications and SAP R/3 lists the standard integrations.

Data Class
Objects Integrated

Master Data

Accounts

Contacts

Products

Transaction Data

Pricing

Sales Orders

Quotes

The Business Service data maps provide preconfigured mappings between equivalent entities in both applications. Preconfigured mappings simplify configuration and consist of the most commonly required data, and take into account the complicated entity relationships contained in both applications. These mappings provide a foundation for any desired customization work and are modifiable.

Source Oracle.com

 

Standard Integrations for SAP Master Data

Siebel CRM

Written by Accufflovaf Friday, 04 March 2011 12:22

Integration Data
Description

Account to Customer

The Account to Customer Standard Integration uses synchronous BAPI communication as well as SAP's ALE communication services to create and update SAP customer information from Siebel Accounts. Using Siebel views you can enter SAP customer information directly into the Siebel application, including customer sales area specific data.

Customer to Account

The Customer to Account Standard Integration uses SAP's ALE communication services to accept SAP Customer IDOCs and transform them into Siebel Accounts. This provides not only the initial load of data between SAP and Siebel applications, but also the periodic high volume synchronization of data.

Material to Product

The Material to Product Standard Integration uses ALE to accept Material IDOCs from SAP R/3 and transform them into Siebel Products. Also transformed are product division and organizational information. The Material to Product standard integration can provide an initial load of data from SAP to the Siebel application, as well as support periodic high volume synchronization of data.

Siebel PriceList/Discount Matrix Table

The SAP Pricing to Siebel PriceList integration uses the tRFC BAPI receiver to accept IDOCs from SAP R/3.

Source Oracle.com

Standard Integrations for SAP Transaction Data

Siebel CRM

Written by Accufflovaf Friday, 04 March 2011 12:22

Integration Name
Description

Account Order History

Use this to view and import sales orders for a given account or organization from SAP into a Siebel application in real time. Imported sales orders are also updated automatically with the latest SAP data.

Siebel Sales Order to SAP Sales Order

Use this to create sales orders within Siebel applications and submit those sales orders to SAP. A real-time synchronous BAPI interface provides an immediate response from SAP upon the submission of the sales order. SAP checks both credit and product availability. Pricing may be done by either SAP or Siebel applications. The status of these sales orders may be obtained in real time or in the background after they are created.

Sales Order Updates

The Sales Order Updates standard integration automatically updates the Sales Order in the Siebel database when it changes in SAP. This integration uses SAP's ALE interface, which allow SAP to trigger the status update by sending a sales order change IDOC message to the Siebel applications.

Quote to Sales Order

Use this process to create Siebel and SAP orders from a single quote. Siebel quotes are first converted to a Siebel order. The Siebel order can then be submitted to SAP. A real-time synchronous BAPI interface provides an immediate response from SAP upon the submission of the sales order. SAP checks both credit and product availability. Pricing may be done by either SAP or Siebel applications.

Source Oracle.com

 

Siebel Connector for SAP

Siebel CRM

Written by Accufflovaf Friday, 04 March 2011 12:22

The Siebel Connector for SAP R/3 supports both synchronous and asynchronous transactions across application boundaries. The resulting consistency of data provides efficient coordination between front and back-office operations. For example, sales and service professionals can enter sales orders in Siebel applications and receive real-time feedback on inventory availability from the SAP R/3 database. The sales or service professional can then fulfill the sales order using SAP's Sales and Distribution module in the back office, without ever leaving the Siebel application interface.

You can approach your work with the Siebel Connector for SAP R/3 in the following ways, depending upon your specific needs:

  • Use the Siebel standard integrations for SAP as provided.
  • Modify the standard integration to suit your business needs.
  • Create customized integrations to support your own business needs.

Siebel Connector for SAP R/3 Features and Capabilities

Siebel CRM

Written by Accufflovaf Friday, 04 March 2011 12:22

The Siebel Connector for SAP R/3 comprises two kinds of integrations, which are based on different interfaces supported by the SAP R/3 application:

  • BAPI-based Integration, which uses the SAP Business API to integrate Siebel applications with SAP R/3.

    For example, using BAPI-based integration, you can check an account's sales order history and you can submit sales orders in real time to SAP. You can submit and query sales orders individually or in batches by way of the Siebel Server.

  • IDOC-based integration, which uses Siebel applications to integrate Siebel data with SAP R/3 data. IDOC Integration has been implemented using SAP's Application Link Enabling (ALE) interface.

    For example, using IDOC-based integration, you can create Siebel Accounts from SAP Customers and Siebel Products from SAP Materials.

 

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